Privacy Policy

1. Introduction

Rapid Solar Studio ("we", "our", or "us") is a product of Pynt Care Private Limited, a company registered in India. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

When you fill out our lead form or contact us, we may collect:

• Full name
• Phone number
• Company name (if provided)
• City/location
• Business information (such as projects per month)

2.2 Technical Information

We automatically collect certain information when you visit our website, including:

• Browser type and version
• Device type and operating system
• IP address (anonymised where possible)
• Pages visited and time spent
• Referring website or source

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To process and manage your account or service requests
• To send you product updates, newsletters, and marketing communications (with your consent)
• To improve our website, products, and services
• To comply with legal obligations and protect our rights
• To detect and prevent fraud or misuse of our services

4. Legal Basis for Processing (Indian Context)

Under Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act), we process your personal data based on:

• Consent: When you voluntarily provide information through our lead forms or contact channels
• Legitimate Use: For providing our services, responding to enquiries, and improving user experience
• Legal Obligation: Where required by applicable Indian laws

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and services (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage with access controls
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically:

• Lead form submissions are retained for up to 3 years from the date of submission
• Account-related data is retained for the duration of your relationship with us plus 2 years
• Technical logs are retained for up to 12 months

After the retention period expires, your data will be securely deleted or anonymised.

8. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
• Right to Grievance Redressal: Lodge a complaint with us or the Data Protection Board of India
• Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity

To exercise any of these rights, please contact us using the details provided in Section 12.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Types of cookies we may use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and any applicable rules and regulations thereunder. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

14. Consent

By using our website and submitting your personal information, you consent to the collection, use, and processing of your data as described in this Privacy Policy. Where required by law, we will seek explicit consent before collecting sensitive personal data.